My P-334U can not get an IP address
from the ISP to connect to the Internet, what can I do?
Currently, there are
various ways that ISPs control their users. That is, the WAN IP is provided
only when the user is checked as an authorized user. The ISPs currently use
three ways:
1. Check if the 'MAC address' is valid
2. Check if the 'Host Name' is valid, e.g., @home
3. Check if the 'User ID' is valid, e.g.,
RR-Toshiba Authentication Service, RR-Manager Authentication Service
If you are not able to get the Internet
IP from the ISP, check which authentication method your ISP uses and
troubleshoot the problem as described below.
1. Your ISP checks the 'MAC
address'
Some ISPs only provide an IP address to
the user with an authorized MAC address. This authorized MAC can be the PC's MAC which is used by the ISP for authentication. So,
if a new network card is used or the P-334U is attached to the cable modem
directly, the ISP will reject the DHCP discovery from this MAC, thus no IP is
assigned by the ISP.
The problem can be simply solved if the
ISP allows you to use a new MAC, and you just tell them the WAN MAC of the P-334U.
The WAN MAC of the P-334U can be obtained from menu 24.1.
In case the ISP does not allow you to
use a new MAC, the P-334U can clone the MAC from the first PC you installed as
the WAN MAC and send it to the ISP. To clone the MAC from the PC you need to
enter that PC's IP in menu 2. Once the MAC is received by the P-334U, the WAN MAC in menu 24.1 will
be updated.
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Key settings:
·
Assigned
By=, Choose 'IP address attached on LAN'.
·
IP
Address=, Enter the IP address of the PC which is
installed by the ISP at the first installation.
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2. Your ISP checks the 'Host
Name'
Some ISPs take advantage of the 'host
name' message in a DHCP packet such as @home to do the authentication. When
first installing, the ISP's tech people configure the host name as the
'Computer Name' of the PC in the 'Networking' settings. When the P-334U is
attached to the cable modem to connect to the ISP, we should configure this
host name in the P-334U's system (menu 1).
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Key Setting:
·
System
Name=, The system name must be the
same as the PC's computer name.
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3. Your ISP checks 'User ID'
This authentication type is used by RoadRunner ISP, currently they use RR-TAS(Toshiba
Authentication Service) and RR-Manager authentications. You must configure the
correct 'Service Type', username and password for your ISP in menu 4.
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Key settings: