NAME RT-Extension-OneClickClose - sets status of a given Ticket to resolved and returns to the previous Search/Results page DESCRIPTION Sometimes it is cumbersome to go through several pages and to close a ticket, OnClickClose resolves a ticket and returns to the previous Search Page. Just add AfterSubmit=1 to the "Close" Link RT VERSION Works with RT 4.2 INSTALLATION "perl Makefile.PL" "make" "make install" May need root permissions Edit your /opt/rt4/etc/RT_SiteConfig.pm If you are using RT 4.2 or greater, add this line: Plugin('RT::Extension::OneClickClose'); For RT 4.0, add this line: Set(@Plugins, qw(RT::Extension::OneClickClose)); or add "RT::Extension::OneClickClose" to your existing @Plugins line. to use it use an URL like this '<B><A HREF="__WebPath__/Ticket/Update.html?Status=resolved&SubmitTicket=1& id=__id__&AfterSubmitReturn=1">OneClickClose</a></B>/TITLE:OneClickC lose' Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj Restart your webserver AUTHOR Mark Hofstertter University of Vienna <mark.hofstetter@univie.ac.at> BUGS All bugs should be reported via web to L<https://github.com/MarkHofstetter/RT-Extension-OneClickClose/issues>. LICENSE AND COPYRIGHT This software is Copyright (c) 2015 by Mark Hofstetter This is free software, licensed under: The GNU General Public License, Version 2, June 1991